Security Basics For Support Technicians
- 1.Security Is Everyone's First Job: What This Course Covers
- 2.Recognizing Phishing: Email, SMS & Voice
- 3.Social Engineering Beyond Phishing: Pretexting, Impersonation & Baiting
- 4.Verifying Identity Before Acting on a Request
- 5.Safe Password Resets & Account Recovery
- 6.Recognizing When a "Routine" Ticket Is Actually a Security Incident
- 7.Handling a Suspected Compromise Without Destroying Evidence
- 8.Confidentiality & Data Handling in Support Work
- 9.Session & Workstation Security for Support Technicians
- 10.Capstone — Three Security-Flavored Support Tickets, Start to Finish
Read as One Page
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Exercise Solutions
secsupport1-1_challenge1.txtsecsupport1-1_challenge2.txtsecsupport1-1_challenge3.txtsecsupport1-2_challenge1.txtsecsupport1-2_challenge2.txtsecsupport1-2_challenge3.txtsecsupport1-3_challenge1.txtsecsupport1-3_challenge2.txtsecsupport1-3_challenge3.txtsecsupport1-4_challenge1.txtsecsupport1-4_challenge2.txtsecsupport1-4_challenge3.txtsecsupport1-5_challenge1.txtsecsupport1-5_challenge2.txtsecsupport1-5_challenge3.txtsecsupport1-6_challenge1.txtsecsupport1-6_challenge2.txtsecsupport1-6_challenge3.txtsecsupport1-7_challenge1.txtsecsupport1-7_challenge2.txtsecsupport1-7_challenge3.txtsecsupport1-8_challenge1.txtsecsupport1-8_challenge2.txtsecsupport1-8_challenge3.txtsecsupport1-9_challenge1.txtsecsupport1-9_challenge2.txtsecsupport1-9_challenge3.txtsecsupport1-10_challenge1.txtsecsupport1-10_challenge2.txtsecsupport1-10_challenge3.txt