Exercise 3: Why the Urgent Reset Request Is Left Unresolved — Possible Solution
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WHAT THE CHAPTER SAYS
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Per this chapter, "nothing about that message is resolved in this
chapter - it's deliberately left open. Chapter 5 comes back to this
exact request directly, once the identity-verification and
password-reset material it depends on has actually been covered."

WHY IT'S LEFT OPEN RATHER THAN ANSWERED HERE
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Chapter 1 hasn't yet taught how to verify identity (Chapter 4) or the
specific safe procedure for a password reset (Chapter 5). Resolving
the scenario here would mean either skipping ahead to material the
reader doesn't have yet, or giving a shallow answer without the
reasoning behind it. Leaving it open lets the example function as a
forward reference - something concrete to keep in mind while reading
the chapters that actually supply the tools to handle it properly.

WHY THIS PARTICULAR SCENARIO WORKS AS A HOOK
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It's built from exactly the pattern the chapter's own tip-box
describes: manufactured urgency ("five minutes," "board meeting"), a
stated reason to skip normal verification ("I can't verify by phone
right now"), and a request that's routine on its face (a password
reset) but high-risk in substance. It's a realistic example precisely
because none of its individual pieces looks obviously malicious in
isolation.

THE CHAPTER THAT RESOLVES IT
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Chapter 5, "Safe Password Resets & Account Recovery" - the chapter
explicitly named as returning to this exact request once the
identity-verification chapter (Chapter 4) and the reset-specific
material it depends on are both in place.

WHY THIS WORKS AS AN ANSWER
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It explains why resolving the scenario immediately would have been
premature given what hasn't been taught yet, why the specific scenario
is realistic per the chapter's own tip-box reasoning, and names the
exact chapter (Chapter 5) that returns to it.