Remote Support Tools & Techniques

  1. 1. Before You Can Diagnose, You Have to Connect: What This Course Adds
  2. 2. SSH Fundamentals for Support: Key-Based Auth Done Right
  3. 3. SSH Beyond a Plain Shell: Port Forwarding & Jump Hosts
  4. 4. Remote Desktop Protocols: RDP, VNC & Modern Alternatives
  5. 5. Screen Sharing for End-User Support: A Different Trust Model
  6. 6. The Golden Rule: Least Privilege, Even for Yourself
  7. 7. Working Safely on a System You Don't Own
  8. 8. When the Connection Itself Is the Problem
  9. 9. Session Logging & Audit Trails for Remote Access
  10. 10. Capstone — Three Remote Support Scenarios, Start to Finish