Exercise 3: Why "More Numeric" Doesn't Mean "Answers the Question Better" — Possible Solution ================================================================================================= The classmate's argument assumes objectivity and relevance are the same thing - that because a number is precisely measured, it must also be measuring the thing that actually matters for the decision at hand. The New Coke case shows those are genuinely separate properties. The 53%-vs-47% taste preference figure was a perfectly objective, accurately measured quantitative result - there's no reason to doubt the number itself. But being accurately measured only means the measurement itself was done correctly; it says nothing about whether what was measured was actually the right thing to measure for the decision being made. The number was precise and irrelevant to the real risk (customer loyalty and emotional attachment), while the qualitative focus-group signal was less precisely quantifiable but directly relevant to that real risk. A genuinely objective process would have weighed both signals by their relevance to the actual decision, not by which one happened to produce a cleaner-looking percentage. Treating "numeric" as automatically "more trustworthy" led Coca-Cola to discount a real, relevant warning in favor of a real, but ultimately less relevant, number. ANSWER: Being precisely measured (quantitative) and being relevant to the actual question at hand are two separate properties - a number can be perfectly accurate and still be measuring the wrong thing. In the New Coke case, the taste-test percentage was accurate but answered a narrow question, while the qualitative focus-group data, though not expressed numerically, was more directly relevant to the real business risk. "More numeric" describes precision, not relevance. WHY THIS WORKS AS AN ANSWER ------------------------------ This directly separates precision from relevance using the New Coke case's own real details, correctly identifying the specific flaw in the classmate's reasoning rather than just disagreeing with it.